Resident Services Director

Resident Service Director

Resident Services Director

POSITION SUMMARY:  The Resident Services Director (RSD) will have the obligation of planning, developing and coordinating programs for Housing Authority residents, dealing with support services, resident services and assistance programs to improve their quality of life. The RSD will negotiate and develop partnerships with community service providers and local businesses. The RSD will be responsible for the preparation of specialized writing projects, including grants, contracts, project specifications, policies and procedures and a variety of special assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The key duties and responsibilities listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

  • Establish and maintain information on all available grant programs and regulations governing such programs.
  • Write grant proposals, monitor, review and revise as needed program changes.
  • Research, collect material and write specifications for various projects and prepare related technical documents.
  • Gather, compile, analyze and present information and statistics for special projects and resident services programs.
  • Supervise resident services staff.
  • Develop and manage Selma Housing Authority (SHA) after-school program.
  • Locate, develop and maintain networks and partnerships with relevant service providers, community organizations, business and educational institutions and assist Resident Services staff to do the same.
  • Develop and design new Resident Services Programs.
  • Facilitate effective working relationships between Resident Services and Property Management staff.
  • Perform other related duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Must have considerable knowledge of literature and sources of information available concerning federal, state and local laws.
  • Thorough knowledge and experience in a housing assistance program or social services field preferred.
  • Must be able to read, write, speak and communicate with confidence, patience and concern.
  • General knowledge of the modern principles, practices, and techniques of maintenance and other functional areas within the Public Housing Authority (PHA).
  • Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Housing Authority.
  • Ability to manage complexities and competing priorities.
  • Ability to coordinate information and activities among groups with differing agendas, across multi-functional areas.
  • Ability to meet aggressive deadlines.
  • Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
  • Ability to identify operational problems and develop effective solutions.
  • Ability to operate appropriate computer equipment and software packages.

EDUCATION AND EXPERIENCE

A Bachelor’s Degree in Social Work, Public Administration or a closely related field from an accredited college or university.  One (1) year of experience working with people of low-income; or three (3) years of documented and successful experience in community development or community-organizing activities.

SPECIAL REQUIREMENTS

  1. Must be bondable.
  2. Must possess a valid driving license and be insurable.