POSITION SUMMARY:

Under the supervision and direction of the Chief Operating Officer (COO), the Outreach and Intake Coordinator is responsible for overseeing the operation of the Public Housing Program.  The Outreach and Intake Coordinator is responsible for preparing reports of activities, monitoring operating practices and procedures and recommending changes to promote efficiency. The Outreach and Intake Coordinator is responsible for filling vacant units, from the initial application process through move-in, ensuring that within the acceptable timeframe all housing procedures are adhered to and units are compliant with applicable regulations.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Review and take appropriate action on resident transfer requests.
2. Ensure that resident lease terminations and grievance hearings are properly processed.
3. Monitor lease enforcement by providing information as needed.
4. Meet with residents, and external agencies to receive input regarding the operation of housing programs, assess needs and address concerns.
5. Conduct informal hearings as needed, and make appropriate recommendations in accordance with the Authority’s policies and procedures.
6. Ensure that participants receive available services by cooperating with service providers to deliver services.
7. Assist with handling difficult or complex problems with residents by offering alternatives and working directly with participants, as needed.
8. Process information from the Department of Housing and Urban Development’s (HUD) PIH Information Center (PIC) system and provide reports accordingly.
9. Prepare and submit weekly and monthly reports, as required.
10. Interpret and apply Authority policies, departmental policies, and other relevant policies and procedures.
11. Ensure that information is timely and correctly entered in HUD’s Enterprise Income Verification (EIV) system.
12. Participate in training programs for all departmental employees.
13. Assist with staffing to ensure that the department is adequately staffed.
14. Participate with and in periodic staff meetings.
15. Monitor and analyze the effectiveness of policies and procedures, and prepare revisions and recommend changes, as needed.