POSITION SUMMARY: Under the supervision and direction of the Chief Operating Officer, the Outreach and Intake Coordinator is responsible for overseeing the operation of the Public Housing Program. The Outreach and Intake Coordinator is responsible for preparing reports of activities, monitoring operating practices and procedures and recommending changes to promote efficiency.

MAJOR DUTIES AND RESPONSIBILITIES

1. Review and take appropriate action on resident transfer requests.
2. Ensure that resident lease terminations and grievance hearings are properly processed.
3. Monitor lease enforcement by providing information as needed.
4. Meet with residents, and external agencies to receive input regarding the operation of housing programs, assess needs and address concerns.
5. Conduct informal hearings as needed, and make appropriate recommendations in accordance with the Authority’s policies and procedures.
6. Ensure that participants receive available services by cooperating with service providers to deliver services.
7. Assist with handling difficult or complex problems with residents by offering alternatives and working directly with participants, as needed.
8. Process information from the Department of Housing and Urban Development’s (HUD) PIH Information Center (PIC) system and provide reports accordingly.
9. Prepare and submit weekly and monthly reports, as required.
10. Interpret and apply Authority policies, departmental policies, and other relevant policies and procedures.
11. Ensure that information is timely and correctly entered in HUD’s Enterprise Income Verification (EIV) system.
12. Participate in training programs for all departmental employees.
13. Assist with staffing to ensure that the department is adequately staffed.
14. Participate with and in periodic staff meetings.
15. Monitor and analyze the effectiveness of policies and procedures, and prepare revisions and recommend changes, as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of Authority’s policies and procedures, particularly as they pertain to personnel management and program management.
2. Knowledge of Department of Housing and Urban Development (“HUD”) rules and regulations that apply to property management.
3. Knowledge of laws and standards that apply to Public Housing such as Fair Housing Laws, Landlord-Tenant Law, and local/state laws.
4. Knowledge of basic office practices, procedures, and equipment.
5. Knowledge of the operation of the Authority’s computer system and software.
6. Ability to read and interpret policies and guidelines in order to make sound decisions.
7. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
8. Ability to establish and maintain effective working relationships with peers, superiors, participants and community service agencies and the public.
9. Skilled in analyzing situations to identify problems and offer possible solutions.
10. Skilled in communicating with all types of people, in a wide variety of situations.

EDUCATION AND EXPERIENCE 

1. Bachelor’s degree in management, business administration, social science area or closely related field or an equivalent of experience and education.
2. Minimum of five years’ experience in housing management (preferably, some in public housing) and experience involving public contact preferred.