Chief Operation Officer (COO)
Chief Operation Officer (COO)
POSITION SUMMARY: Under the direction of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) exercises direct supervision over Public and Affordable Housing Asset Manager, HCVP Manager, Intake & Inspections Manger, Compliance Officer, and Records Retention/Public Information Officer. The primary purpose of this position is to direct and implement strategies, policies, and practices that maximize SHA key operational programs and initiatives. Communicating strategy and policies to employees to foster employee alignment with the organization’s goals and mission is crucial. The position is responsible for interpreting federal, state, and local regulations regarding the implementation of programs, and makes policy recommendations to ensure departmental compliance. All activities must support the SHA mission, strategic goals and objectives. The COO performs administrative, managerial, and supervisory tasks involving the operations and daily activities of the Agency within parameters defined by the President/CEO. The COO is responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS), REAC, and other future HUD-required evaluation systems. The COO functions as alternate liaison between the Agency and the Board of Commissioners, HUD, and local jurisdictions.
MAJOR DUTIES AND RESPONSIBILITIES:
The key duties and responsibilities listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
1. Operations includes the leading of the Housing Choice Voucher Program, Affordable Housing & Property Management programs, Records Retention, Compliance, Intake, HQS Inspections and Risk Management. Includes planning, organizing, coordinating, monitoring, and implementing programs to ensure that all functions are conducted in an efficient manner in accordance with federal, state, local, Authority, and HUD rules and regulations.
2. Coordinates the daily operations of the Agency and assists the President/CEO in planning, developing, organizing, directing, and implementing the Agency’s Public Housing Program and Maintenance divisions.
3. Works with the President/CEO and the Board of Commissioners (BOC) to assist in the development of the Agency’s strategic and operational plans. Effectively manages the development of organizational structures and plans and implements internal policies, programs, goals, and priorities; makes recommendations to the President/CEO for changes as needed.
4. Establishes reporting systems to monitor and evaluate various aspects of the Agency’s operations on a frequent and continuing basis to establish an overview of conditions, appearance, problems, resolution, accomplishments, and results, while ensuring compliance with Agency policies and procedures and applicable federal, state, and local regulations.
5. Assists in the oversight and provisions for the safekeeping of the Agency’s buildings, grounds, facilities, equipment, supplies, monies, files, records, documents, and reporting.
6. Oversees the preparation of the Agency budget and program funds in cooperation with the Finance Department and department supervisors and makes appropriate recommendations to the President/CEO.
7. Responsible for timely preparation and submission of the Agency’s yearly Capital Funds Program Five Year Plan and annual statement.
