Director of Compliance and Asset Management
POSITION SUMMARY: Under the supervision of the Chief Operating Officer (COO), the primary purpose of this position is to support the Authority with the oversight of compliance relating to Housing Choice Voucher (HCV)/Section 8 and Public Housing. The Compliance Coordinator ensures the proper implementation of business policies in accordance with applicable regulations. The incumbent performs a variety of highly responsible management duties including extensive program analysis, data and information collection, compliance monitoring and oversight, report preparation, and training.
All activities must support the Selma Housing Authority (“SHA” or “Authority”) mission, strategic goals, and objectives.
MAJOR DUTIES AND RESPONSIBILITIES
The following is a listing of the key duties and responsibilities of this position, and the skills, experience and knowledge required for the employee in this position. The listed duties should not be considered as a complete listing of all the work requirements, but a representative listing of the key duties of the position. Additional tasks to those listed below may be required, and individuals holding this position may be required to work in other areas of the housing authority to equalize or balance the workload, cover absences, or for other business needs of the Authority.
1.Develops, administers, and monitors applicable policies and procedures to ensurecompliance with HCV and Public Housing requirements based on federal, state, and localregulations.
2.Completes compliance audits of tenant files to ensure regulatory and internal processes are followed.
3.Coordinates property/portfolio reporting, compliance restrictions, audit reviews, and other requests/projects as required by CEO.
4.Assists with the development of tools and systems to measure portfolio performance as it relates to maintaining compliance.
5.Explains evaluation processes, procedures, and regulations to Authority employees, and answers staff questions as needed.
6.Develops and implements training programs to educate and inform staff of requirements and responsibilities.
7.Interprets and informs staff about HUD regulations; ensures that any changes to regulations are properly implemented; and works with management to adjust policies and procedures as appropriate to achieve compliance.
8.Establishes a system of follow-up procedures to ensure that all quality control issues, inquiries, and complaints are handled in an expeditious manner and in accordance with Agency established policies and procedures. Analyzes and resolves more complex quality control issues.
9.Creates, prepares, and reviews the necessary reports to assist in the delivery of quality control measures for the department. Assists in formulation of reports to be submitted to HUD and management.
10.Monitors PIC and EIV to ensure timely submission, acts as administrator, and reviews discrepancy reports and ensures staff are assigned to research and return information to management.
11.Analyzes data pertaining to the HCV and Public Housing programs and prepares ongoing reports including, but not limited to Voucher Management System (VMS), two-year forecasting tool, PIC and vacancy loss request.
12.Remains familiar with current U.S. Department of Housing and Urban Development (HUD) ever changing Federal Regulations as they relate to Affordable Housing programs.
13.Monitor lease enforcement by providing information as needed.
14.Meet with residents, and external agencies to receive input regarding the operation of housing programs, assess needs and address concerns.
15.Conduct informal hearings as needed, and make appropriate recommendations in accordance with the Authority’s policies and procedures.
16.Assist with handling difficult or complex problems with residents by offering alternatives and working directly with participants, as needed.
17.Process information from the Department of Housing and Urban Development’s (HUD) PIH Information Center (PIC) system and provide reports accordingly.
18.Interpret and apply Authority policies, departmental policies, and other relevant policies and procedures.
19.Assist with staffing to ensure that the department is adequately staffed.Monitor and analyze the effectiveness of policies and procedures, andprepare revisions and recommend changes, as needed.
20.Ensures that program practices are compliant with federal, state, and local regulations and SHA policies; prepares monthly reports detailing activity and status of compliance and non-compliance with policy; conducts reviews of non-compliance as assigned.
21.Addresses and mitigates issues that arise from the various active programs within assigned property portfolio.
22.Assists with the development of tools and systems to measure portfolio performance as it relates to maintaining compliance. Explains evaluation processes to Authority employees, and answers staff questions as needed.
23.Analyzes compliance results to identify staff training needs, ineffective or inefficient policies and procedures, or other issues leading to lack of compliance.
24.Discusses analysis with management and assists in devising and implementing solutions.
25.Maintains records of federal, state, and local regulations that affect Authority operations. Receives new and revised regulations and updates the Authority’s policies and procedure accordingly. Assists staff members in incorporating regulation changes. Conducts follow-up audits to ensure that all staff have properly implemented changes.
26.Direct supervisor for Public Housing Property Managers.
27.Performs other duties as assigned.
CORE COMPETENCIES
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment & decision making in accordance with level of responsibility.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.
Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
